Trust Wallet recovery guide
Protect what still works, locate your original backup, and restore only through the official Trust Wallet app.
Novara is independent and is not affiliated with Trust Wallet. We never request your secret phrase or private key for support.
1. Protect an old device that still has access
Do not uninstall Trust Wallet, reset the device, clear app data, or attempt risky updates before securing a backup. Keep the device physically safe, charged, and protected from other people and remote-access software.
If the official app still opens, use its wallet settings and manual backup option to view the recovery phrase after the app’s identity check. Write it privately, in the exact order, offline. Interface labels may change; consult official support.
2. Use the original recovery backup
Install the official app from its verified app-store listing on a trusted device. Choose the existing-wallet restore/import flow and enter the original words only inside that app. Do not enter them into support chats, websites, email, or forms.
A device PIN or app password is not the recovery phrase. Watch-only addresses do not provide spending access. If you have only some words, preserve the known positions and revisit your own backups rather than paying for guarantees.
3. If the restored wallet looks different
Check the original wallet type, correct blockchain network, accounts, and token display settings. Derivation paths and address types can differ between wallets. If the original wallet used an extra BIP-39 passphrase, the exact passphrase also matters—every different passphrase leads to a different wallet.
Compare an old receiving address using the official wallet, without exposing secrets. A valid checksum is not proof that you restored the right wallet. This app cannot restore or verify ownership of your Trust Wallet.
4. Get guidance from official support
Official support can explain the app’s restore process but cannot reveal lost recovery words. Anyone requesting your phrase, a private key, a “verification deposit,” or remote access is a warning sign.